This authorization is presented when you save a payment method for application fees, before you consent to Casewave charging that payment method without your further approval of each payment. It supplements the Agent Terms of Service, which govern.
- What you are authorizing. You authorize Casewave to charge the payment method you save for the application fee owed for each insurance application that Casewave completes and submits to a carrier on your behalf. Each charge is initiated by Casewave, without you being present, on the basis of this authorization.
- How the amount is determined. A fixed fee applies to each completed application. The fee in effect is shown in the app on the Applications page at the time you save your payment method, and again on every charge summary. Casewave will give you at least 30 days' notice, by email and in the app, before a change to the fee applies to you.
- When you are charged. Application fees are charged after the application is completed. Fees for one or more completed applications may be combined into a single charge, and charges may be collected on a periodic basis rather than immediately. Every charge is itemized by application in the receipt and in the app.
- Your payment method. Payments are processed by Stripe; card details never touch Casewave's systems. Casewave keeps only the card brand, the last four digits, and the expiry date so you can see which card is on file. If you also hold a subscription, the card you save here becomes the card on file for your subscription as well.
- If a charge fails. Casewave will notify you and may retry the charge. Until an outstanding application fee is paid, Casewave may pause the completion of further applications on your behalf.
- How to stop future charges. You can remove or replace your saved payment method at any time from Applications → Update card in the app, which opens your billing portal, or by contacting support. Removing your payment method ends this authorization for future charges. It does not cancel fees already owed for applications Casewave has already completed.
- Your record. Casewave records the date, time, and wording of your agreement to this authorization and will provide it on request.
Consent to this authorization is a separate, affirmative step: the checkbox is never pre-checked, and declining it only means you cannot use the application service.